銆??1鏈?8鏃ワ紝骞夸笢鐪侀?淇＄鐞嗗眬鍏竷浜嗘埅鑷?007骞村害閫氫俊鏈嶅姟鎶曡瘔鍙楃悊鎯呭喌锛屽叾涓敱12300鏈嶅姟涓績(骞夸笢鐪佺數淇′紒涓氭湇鍔¤川閲忕洃鐫ｄ腑蹇?鍙楃悊鐨勭敤鎴风敵璇?022浠讹紝姣斾笂骞翠笅闄嶄簡27%锛岃?璧勮垂浜夎绫绘姇璇夋暟閲忛珮杈?26浠讹紝鍗犳?鏁扮殑61%銆?In the value-added business, not specifically under this tariff SMS spamming, business name does not match the content and the phenomenon is still hot cause customer complaints.
Data show that in 2007 12 300 service centers in Guangdong Province handled a total of 2564 people communicate user consultation over the previous year's 3,699 people down three percent over the same period the user complaints received up to 1022, the 1378 over the previous year fell 27%. Which charges the most controversial type of complaints, over 626, accounting for 61% of the total, are still the main focus is the user complaints.
Guangdong Communications Administration analysis of tariff categories have the following types of disputes: As enterprise systems or human error because the business failed to take effect, resulting in additional costs; pre-paid subscribers free calls using the local packages, have been withheld on rent, but the card can not receive calls due to insufficient balance; in the absence of use or custom business is to be charged.
Notice also showed that the introduction of service policy after the second confirmation, SP overall violations decreased, but there are some new trick mode, mainly as, in the absence of charges, this or this is not a clear case of recklessly promotional text messages induction of customized information services business; Another example is the business name does not match with the content; In addition, there is induction of SP cross to send the case information, such as the use of PHS mobile phone users send text messages induced consumption.
Guangdong Province, through the MA to remind users that they were somehow found to subscribe to some of the SP's service, can be related infrastructure operators, 12315 or 12300 complaints, while also proposed telecommunications users to keep it good information or violation of the publicity other relevant information to the complaint as a basis for complaint.
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